Return And Refund Policy

Processing Time:

• Orders are typically processed within 1-2 business days after they are placed.
• During this time, the company verifies the order details, prepares the product, and arranges for shipping.

Shipping and Delivery:

• Hydra Audio strives to provide prompt and efficient delivery of products.
• Shipping times may vary based on your location and the shipping method chosen during checkout.
• Keep an eye out for tracking information once your order ships.

Returns and Refunds:

• If you receive a damaged or defective product, contact Hydra Audio immediately.
• Most companies have a return window 30 days during which you can request a return or exchange.

Here are some common steps for returns:

• Contact Customer Support: Reach out to the Songbird Contact team via email or phone.
• Provide Details: Explain the issue and provide relevant information (order number, product details, etc.).
• Return Authorization: You may receive a return authorization (RA) number.
• Return Shipping: Follow instructions for returning the product. Shipping costs may be covered by the company.
• Inspection and Refund: Once the product is received, it will be inspected. If eligible, you’ll receive a refund within 7 working days.

Conditions for Returns:

• Products must be in their original condition, including packaging and accessories.
• Some items (e.g., Speakers, Bass) may not be eligible for return due to hygiene reasons.

Refund Process:

• Refunds are typically issued to the original payment method (credit card, PayPal, etc.).
• The processing time for refunds varies but is usually within a few business days after the return is processed.